You will receive the Products as soon as they are ready for shipping. The Products shall be delivered to the address indicated by you in the Order. Your signature shall be requested upon delivery of the Products.

For security reasons, ULTRAPHARUM shall not process any order addressed to a post office box or accept any order that does not allow to identify the natural person held to be the recipient of the order and the relevant address.

The Products offered for sale on the Website may only be delivered to addresses in the countries indicated above (paragraph 1.3). In light of the foregoing, any Order entailing delivery outside of these countries shall be automatically rejected upon processing of the Order.

In the event you are subject to the application of shipping costs, such costs shall be indicated expressly and separately from any other cost or expense upon completion of the filling in of the Order and prior to pressing the Buy Button.

In compliance with the applicable laws currently into force, the term within which ULTRAPHARUM is required to deliver the Products purchased is within 30 (thirty) days of the date ULTRAPHARUM accept your Order, with the exception of events of force majeure.

In the event ULTRAPHARUM does not deliver the Products ordered within the above timeframe, you may request that ULTRAPHARUM deliver such Products within an additional time adequate to the circumstances. However, you have legal rights if ULTRAPHARUM deliver any goods late. If ULTRAPHARUM miss the delivery deadline for any goods then you may treat the contract at an end straight away. If you do choose to treat the contract as at an end for late delivery under this paragraph, you can cancel your order for any of the goods or reject goods that have been delivered.

ULTRAPHARUM shall have the right to split the Order into multiple shipments, according to the availability of the Products for delivery, and you will receive the Products separately upon their availability to be shipped. ULTRAPHARUM may either charge you for the Products as and when these are shipped or as a single payment.

As soon as the purchased Product is shipped, you shall receive an email to the address indicated in the Order. Such email shall contain a shipment tracking code and an exclusive link that will allow you to real-time monitor the delivery.
ULTRAPHARUM's Customer Service shall provide the assistance required for any potential problem relating to the delivery. You may contact ULTRAPHARUM's Customer Service by email at:

You shall bear the risk of loss or damage to the Products from the moment in which you, or a third party appointed by you and other than the carrier, physically takes possession of such Products.
In the event, on the other hand, the loss or damage to the Product occurs prior to the physical delivery to you or a third party appointed by you ULTRAPHARUM shall refund you any amounts already paid.