Returns and refunds - Withdrawal
You have the right to withdraw from the contract within 14 (fourteen) days of the delivery or collection of the Products, except for the Personalized Products. For split Orders, the relevant term shall begin on the day of delivery or collection of the latest Product.
In order to exercise the right of withdrawal, you may use the specific form accessible in the "Returns" section of the Website or directly in the "My Account" section if you are registered on the Website. To this end, you should: (i) fill in the online form with the information required, specifying the address, telephone number and the selected date and time of the collection of the parcel, such date to be confirmed with the courier.
(ii) after receiving the precompiled sticker from the ULTRAPHARUM Client Service, you should apply the sticker outside the box with the return address found therein, (iii) waiting for the arrival of the courier to consign the shipment.
In the event you comply with the procedure set forth in the preceding paragraph, the courier appointed by ULTRAPHARUM shall collect the parcel containing the Products to be returned with no charges to you.
If, on the other hand, you do not comply with such procedure, but you inform us of cancellation by making an unequivocal communication of your decision to cancel, the return costs and any liability for loss, theft, damage or delay in the delivery shall be borne by you.
You may also request the address the Products must be returned to by contacting ULTRAPHARUM at the following email address: clientservice@ULTRAPHARUM.com.
You undertake to return the Products for which you have exercised the relevant right of withdrawal without undue delay and, in any case, within 14 (fourteen) days of the date the exercise of the right of withdrawal is notified to ULTRAPHARUM.
Products must be returned in the same conditions in which they were delivered. You must therefore ensure that the Products are intact and complete, that they have never been used, worn or damaged in any way, and returned in their original packaging, equipped with all the labels they were received with. You are also informed that, based on security and hygienic-sanitary reasons, perfumes cannot be returned if the sealing cellophane and the original packaging have been opened, damaged, altered or removed. ULTRAPHARUM shall check the packaging and conditions of each Product returned, being the substantial integrity of such Products an essential requirement for the exercise of the right of withdrawal.
ULTRAPHARUM reserves the right to reject the return of such Products that should result to have been damaged, deteriorated, stained or appear to be in a condition that unequivocally shows that they have been used for purposes other than for those verifications by you strictly necessary to ascertain the nature and features of the Product purchased.
In the event the return is rejected, ULTRAPHARUM shall send a specific notice to you and shall consequently not proceed to credit the amount paid by you, reserving as well the right to claim compensation for any damage attributable to your behaviour.
ULTRAPHARUM shall refund any amounts due for the Products returned without undue delay and in any case within 14 (fourteen) days of the date on which ULTRAPHARUM becomes aware of the exercise by you of the right of withdrawal.
In any event, ULTRAPHARUM reserves the right to withhold the refund either until receipt and verification of the Product or until proof by you that you have returned the product duly and in intact conditions, whichever occurs first.
The aforementioned refund shall be made by crediting the amount paid by you with the same payment method used for the purchase, unless otherwise expressly agreed by you and provided that no additional costs are incurred as a result of the refund.
ULTRAPHARUM shall inform you by email of refund of the amount.
ULTRAPHARUM shall not be under the obligation to refund the delivery costs of the Products in the event you have specifically selected a delivery method other than the standard delivery offered by ULTRAPHARUM.
The return of Products under this section is only permitted in respect of purchases made on the Website.